Shipping
Shipping and Such
You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Expedited shipping is available however please note that expedited shipments takes 2-3 days and all orders have to be placed by 12:00 pm EST to be processed that same day. For expedited shipping choose priority shipping at checkout. If you need overnight shipping, please call the store (912)487-5318 and we'll see what we can do.
In-store and curbside pick up is also available. Choose in-store pick up option at checkout and you'll receive an email once your order is ready for pick up.
Shipping Costs
United States:
0lb–5lb Economy 5 to 8 business days $5.90
5lb–70lb Economy 5 to 8 business days $19.90
0lb–1lb Standard 3 to 4 business days $7.90
1lb–5lb Standard 3 to 4 business days $9.90
Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you'll receive an email and invoice for additional shipping costs. Once invoice is paid, your shipment will go out.
We pride ourselves on not making a profit on shipping, however shipping is expensive and we're a small store. We ship based on weight because we are charged based on weight. We do offer FREE SHIPPING on orders between 0lb-5lb that exceed $99, no code necessary.
We thank you for always choosing to shop small businesses and for your understanding of costs that are beyond our control!
Questions about
Returns and Refunds
Do you accept returns?
Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
What if my order arrives damaged?
If the return is a result of error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a USPS drop-off location. Any other return labels will not be provided by The Avriett House
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your discretion, insured. The Avriett House is not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. We always recommend keeping your return tracking number on hand until your return has been processed in full. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email maddie@theavrietthouse.com and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 5 days of delivery date. Anything received later then that will not be eligible for exchange or refund.
Final Sale Items:
Please note that we do not accept returns of art, rugs, live or faux plants, furniture, personal hygiene items, lighting, food, special order, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description. Marked down items are final sale.
We do not accept Returns or Exchanges on items outside of the 10-day grace period.